returns & repairs

nathan&moe accepts unworn items in their original condition for return within 7 days of receipt of item. There are no returns on custom or sale items. Please email for a return authorization number before sending back the item. Any items received without an issued RA# will not be accepted for return. The customer is responsible for all return shipping costs and should send returns to:
Nancy Rabinowitz
185 East 85th St
NYC, NY 10028
Repairs: nathan&moe will repair items purchased through at no charge for up to 1 year following purchase (under all reasonable circumstances). For purchases older than 1 year, repairs will be subject to a fee if materials need to be replaced, assessed on a case-by-case basis. We will always do our best to repair your piece. Please contact us at with specific repair request to determine whether repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.
nathan&moe pieces are handmade with care in the US and slight variations may exist between pieces. As a result of the handmade nature pieces should be handled with care.
For gold and silver-plated metals, please expect some natural tarnishing over time with wear. To reduce the effect of wear, gently wipe jewelry with soft polishing cloth and store in a safe place or in a ziplock bag. Protect jewelry from abrasive surfaces and harsh chemicals, and please be mindful of wearing make-up, lotion or perfume near jewelry.