returns & repairs
nathan&moe accepts unworn items in their original condition for return within 7 days of receipt of item. There are no returns on custom or sale items. Please email firstname.lastname@example.org for a return authorization number before sending back the item. Any items received without an issued RA# will not be accepted for return. The customer is responsible for all return shipping costs and should send returns to:
185 East 85th St
NYC, NY 10028
Repairs: nathan&moe will repair items purchased through www.nathanandmoe.com at no charge for up to 1 year following purchase (under all reasonable circumstances). For purchases older than 1 year, repairs will be subject to a fee if materials need to be replaced, assessed on a case-by-case basis. We will always do our best to repair your piece. Please contact us at email@example.com with specific repair request to determine whether repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.
nathan&moe pieces are handmade with care in the US and slight variations may exist between pieces. As a result of the handmade nature pieces should be handled with care.
For gold and silver-plated metals, please expect some natural tarnishing over time with wear. To reduce the effect of wear, gently wipe jewelry with soft polishing cloth and store in a safe place or in a ziplock bag. Protect jewelry from abrasive surfaces and harsh chemicals, and please be mindful of wearing make-up, lotion or perfume near jewelry.